Shipping & Returns

Shipping

We transport from Hong Kong.

Due to increased demand and high volume of orders, please allow up to 3 Business days for orders to be dispatched.

Your order will be sent via DHL (4-8 Business Days Delivery).

Due to the global impact of COVID-19, delivery times actually depend on the logistics company.

Please note that we do not have the control over the tracking of your parcel once it has been dispatched.

Upon receipt of your dispatch notification, please kindly wait for 2-3 days before tracking your order.

If you require your order urgently, please email us on kn95mask@gmail.com so we will try to prioritise your order as soon as we can.

Thanks for your patience and understanding.

Discrepancies

Please check carefully when you receive your parcel, if there’s any discrepancies, please contact us as soon as possible.

Please ensure that you provide an order number, your full name and full address every time you contact us.

It would be helpful if you could send us a photo of the parcel you have received including the postage label which will help us to process your query promptly.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Note: We only refund the product price, not the shipping cost.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kn95mask@gmail.com.